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Dear US Air.

Dear US Airways

I am writing this letter to inform you at how dissapointed i am with your airline. This week i had the misfortune to travel US Air for my business trip to Las Vegas.

My flight #69 on Tuesday June 23rd was delayed by 5 hours. As a traveler i understand delays what I do not understand is why that delay was handled so badly by your airline.

1. Food vouchers where not handed out til after 90% of the food establishments had closed or where closing.

2. The communications between employees at the desk, service crew was completely a different story from each employee and passangers.

3. Timely communication would have helped me rebook on another airline and miss a meeting with a client.

4. As a coutusey you should have also offered us free food as some of us had not eaten since vouchers where given 20 minuites before we left.

My next experience with your airline was my flight back #1750 on Friday June 24th from Las Vegas to Philladelphia

1. The flight leaving las vegas had issues with weight and fuel so we burned fuel on the runway for 25 mins.

2. The pilot mid-flight realized that there was not enough fuel on the plane and made a pit stop in Pittsburg, delaying the flight by 40 minuites. According to the FAA regulations shouldnt the plane have enough fuel to go further then it needed to?

3. WiFi i paid for after plane stopped no longer worked after we landed in Pittsburgh and requested I pay again. This is just completely crazy that i should have to pay for wifi since you made the stop.

4. Customer service again provided no goodwill.

My final flight during this trip #880 Philadelphia to Boston on Friday June 24th. This flight was also problematic.

1. Flight was delayed by three hours getting me into boston at 3:30 in the morning.

2. Operationally this time you over fuled the plane which required spending 45 minuites burning the fuel off

3. The wonderful thing about this was that i felt bad for making my ride wait so I told them to not pick me up out of kindness, the boston public transportation stops at 1:30 destining me to take a $50 taxi home after waiting 40 mins for a taxi since the airport was closed.

With this said i am even more dissapointed in lack of customer service. The lack of competence in operating an actual airline.

I really do not know how else to explain my displeasure with your airline. I feel after spend what the flight cost, missing part of my conference and having hell coming home probably the worst experience flying i have had.

This entry was posted on Wednesday, June 29th, 2011 at 1:44 PM and is filed under travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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